If you have any additional questions about our home cleaning services that you would like answered, please email or call us for quick and friendly assistance.

Q. Are you insured to perform home cleaning services?
A. Our insurance is the best available. We carry a $10 million public liability cover. If you would like we can send you a certificate validating our insurance.

Q. Must I be at home when you clean my house?
A. Its your choice. Many of our customers prefer to give us a key. Others leave us a key in a safe place each visit. Alarm systems can be either left off or you can give us entry/exit codes. We have found through experience that by far the most efficient and problem free way is if you provide us with keys.

Q. How do you protect my key?
A. Your key is locked in a safe to which only upper management have access. The key is issued to the team leader on the day of your clean. The team leader returns the key at the end of the day and the owners return it to the safe facility.

Q. What if I would like something cleaned that is not part of your cleaning system?
A. We offer a variety of additional services like window cleaning, oven cleaning and we even clean your fridge. Our customer’s satisfaction is our main priority and we will do whatever we can to keep them happy.

Q. Do I need to provide my own house cleaning products?
A. We will always arrive at your home in our company cars with our own cleaning products and equipment. All our products are environmentally friendly and are safe for small children and pets.

Q. Are your house cleaning teams trained and supervised?
A. Team members are trained thoroughly in the use of green cleaning products and techniques before they are permitted to enter your home. Training continues as we learn about new products/methods and to reinforce prior training.
Each team includes a team leader to see that cleaning tasks are correctly completed.

Q. How do I pay for your residential cleaning services?
A. Payment is due at the time of service. You may pay by cash, personal check or direct bank deposit.

Q. What are your house cleaning rates?
A. Fees are based on condition and size of the home, how many people are living there, pets, clutter level and etc. We will walk you through our cleaning process and provide you with a price for a service that has been created to meet your specific needs.

Q. Is your house cleaning work guaranteed?
A. All the work performed by Green Clean Australia is backed by a 100% Satisfaction guarantee. Should you find yourself unsatisfied with the work we have done in your home, simply call our office within 24 hours of your clean, and we will re-clean it at no additional charge!

Q. Do you use employees or sub-contactors?
A. All our cleaning professionals are Green Clean Australia employees, specifically trained in our 24-Step Healthy Touch cleaning system™. Our system provides a method of moving through the home that maximises the quality of cleaning and provides a cleaner and healthier home environment

Q. Do you have any Indoor Air Quality Tips?
A. Keep walkways and porches clean. Since 87% of dirt comes through the doors, use
entry mats inside and outside the door. Reduce the wear of outdoor shoes inside the house- use slippers or socks instead. Use high quality vacuum equipment. Use high efficiency filters in your heating and cooling system. Clean carpets at least once a year. Wash bed linens weekly in hot water.

Q. How is your 24-Step Healthy Touch cleaning system™ good for my children?
A. Kids love getting into every nook and cranny, every niche and corner of your home.
Unfortunately, that’s also where dust, dirt and allergens collect. Our 24-Step Healthy Touch cleaning system™ was designed to provide you and your loved ones with the cleanest and healthiest indoor environment. Our back pack capture 99% of all dust, dirt, pet dander-which can often be the cause of many allergies- and other contaminants. Our cleaning products are safe for you, your family and the environment. We disinfect and remove fingerprints from your light switches, door handles and telephone receivers to stop the spread of germs.

Q. How does your 24- Step Healthy Touch cleaning system™ help us with flu and virus protection?
A. If you are armed with regular cleans from Green Clean Australia, you’ve got a defense against common winter ailments. Our 24-Step Healthy Touch cleaning system™ is guaranteed to make your home healthier and cleaner every visit. It isn’t only what we clean, but how we clean that gives your home the healthiest most thorough cleaning. Besides cleaning all kitchen cabinet, appliance and counter surfaces, we use special brushes to clean out the little crevices where germs and
bacteria gather. In the bathroom, we use a grout brush to remove mold, mildew and stubborn soap residue to unhealthy spores are eradicated. We disinfect all bathroom surfaces. We clean and disinfect phone receivers, light switches and door handles which is a great way top stop the spread of germs. All our team members are fully trained to ensure that you receive only the highest quality clean possible.

Please Contact Us for a Obligation Free Quote